Privacy Policy

Last updated: 19 June 2026

At Tilann, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and share information about you when you visit tilann.co.uk or place an order with us. It also sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. By using our website, you acknowledge that you have read and understood its contents.

1. Who We Are

Tilann is the trading name of this store, operated by Toniqua Monique Johnson, located at 2925 Lucinda Ln, Fort Worth, TX 76119, United States. For any privacy-related enquiries, you may contact us at hello@tilann.co.uk.

2. What Personal Data We Collect

We may collect the following categories of personal data:

Identity data: your name and, where applicable, your title.
Contact data: your email address, postal address and telephone number.
Transaction data: details of orders you place, products purchased, prices paid and payment confirmation references.
Technical data: your IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and other technology identifiers on the devices you use to access our website.
Usage data: information about how you use our website, including pages visited, links clicked and time spent on pages.
Marketing and communications data: your preferences regarding receiving marketing communications from us and your communication preferences.

3. How We Collect Your Data

We collect data through the following means:

Direct interactions: data you provide when creating an account, placing an order, subscribing to our newsletter or contacting us.
Automated technologies: as you browse our website, we automatically collect technical and usage data via cookies, server logs and similar technologies (see Section 9 below).
Third parties: we may receive data from payment processors, analytics providers and advertising platforms in connection with your use of our store.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

Performance of a contract: processing necessary to fulfil your order and deliver your purchased items.
Legal obligation: processing required to comply with applicable laws, such as tax and accounting obligations.
Legitimate interests: processing for fraud prevention, website security, improving our services and direct marketing to existing customers, where such interests are not overridden by your rights.
Consent: where you have given explicit consent, for example when subscribing to marketing emails or accepting non-essential cookies.

5. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfil your orders, including payment processing and shipping.
To send you order confirmations, shipping updates and customer service communications.
To manage returns, refunds and warranty claims.
To personalise your shopping experience on our website.
To send you marketing communications where you have consented or where we have a legitimate interest as an existing customer (you may opt out at any time).
To analyse website usage and improve our services.
To detect and prevent fraud and other unlawful activities.
To comply with our legal and regulatory obligations.

6. Sharing Your Data

We do not sell your personal data to third parties. We may share your data with the following categories of recipients, solely to the extent necessary:

Payment processors: to securely process your payment transactions (for example, Shopify Payments, PayPal or similar providers).
Shipping and logistics providers: to deliver your order to the address you provide.
Technology service providers: including Shopify Inc., which hosts our store and processes data on our behalf under appropriate data processing agreements.
Analytics and advertising platforms: such as Google Analytics and Meta (Facebook), to help us understand website traffic and serve relevant advertising, where you have consented.
Legal and regulatory authorities: where we are required to do so by law or to protect our legal rights.

7. International Transfers of Data

As our store is operated via Shopify Inc., headquartered in Canada, your data may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), or reliance on adequacy decisions where applicable.

For more information on how Shopify handles your data, please refer to Shopify's Privacy Policy.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. As a general guide:

Order and transaction records: retained for up to 7 years to comply with tax and accounting obligations.
Marketing preferences: retained until you withdraw your consent or opt out.
Technical and usage data: typically retained for up to 26 months.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic and deliver relevant advertising. Cookies are small text files placed on your device when you visit our website.

We use the following categories of cookies:

Strictly necessary cookies: essential for the website to function correctly, including maintaining your shopping basket and processing your order. These cookies do not require your consent.
Performance and analytics cookies: help us understand how visitors interact with our website by collecting anonymised information (for example, Google Analytics). These require your consent.
Functionality cookies: allow us to remember your preferences, such as your currency or language settings. These require your consent.
Targeting and advertising cookies: used to deliver advertisements relevant to your interests on third-party platforms (for example, Meta Pixel, Google Ads). These require your consent.

When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. You may change your cookie preferences at any time by adjusting your browser settings or using our cookie preference centre.

Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies and how to manage them, visit www.aboutcookies.org.

10. Your Rights Under UK GDPR

Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

Right of access: you may request a copy of the personal data we hold about you.
Right to rectification: you may ask us to correct inaccurate or incomplete data.
Right to erasure: you may ask us to delete your personal data where there is no compelling reason for us to continue processing it.
Right to restriction of processing: you may ask us to restrict how we use your data in certain circumstances.
Right to data portability: you may request that we transfer your data to you or a third party in a structured, commonly used, machine-readable format.
Right to object: you may object to processing based on legitimate interests or for direct marketing purposes.
Rights related to automated decision-making: you have the right not to be subject to decisions made solely by automated processing that significantly affects you.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at hello@tilann.co.uk. We will respond to your request within one calendar month.

11. Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first at hello@tilann.co.uk.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.