Contact Information

Last updated: 19 June 2026

We are always happy to hear from our customers. Whether you have a question about a product, need help with an existing order or want to discuss a return, our team at Tilann is here to assist you.

Our Contact Details

• Brand name: Tilann
• Email: hello@tilann.co.uk
• Website: tilann.co.uk
• Postal address: Tilann, 2925 Lucinda Ln, Fort Worth, TX 76119, United States
• WhatsApp or telephone: not available at this time

Customer Support Hours

• Days: Monday to Friday
• Hours: 9:00 am to 5:00 pm (GMT/BST)
• Excluding: UK public holidays

Response Times

We aim to respond to all email enquiries within 1 to 2 business days. During busy periods (such as sales events or seasonal peaks), response times may be slightly longer. We will always do our best to reply as quickly as possible.

How to Contact Us About Your Order

To help us assist you as efficiently as possible, please include the following information in your email:

• Your full name.
• Your order number (found in your order confirmation email).
• A clear description of your query, request or concern.
• Any relevant photos, if your enquiry relates to a damaged, faulty or incorrect item.

You can reach us for any of the following types of enquiry:

• Order status and tracking updates.
• Returns, exchanges and refund requests.
• Product questions and pre-purchase advice.
• Damaged, faulty or missing items.
• Any other customer service matter.

Please send all enquiries to: hello@tilann.co.uk