Terms of service

Terms of Service

These Terms of Service govern your use of tilann.co.uk and any purchases made through our store. By accessing this website or placing an order, you agree to be bound by the terms set out below. These terms are governed by the laws of England and Wales, including the Consumer Rights Act 2015 and the UK GDPR.

1. About Us

Tilann is operated by:

  • Legal entity: Toniqua Monique Johnson
  • Registered address: 2925 Lucinda Ln, Fort Worth, TX 76119
  • Website: tilann.co.uk
  • Email: info@tilann.co.uk
  • Business activity: Online retail of women's high-heel shoes and footwear

2. Placing an Order

When you place an order on tilann.co.uk, the following steps form the purchase process:

  1. Product selection: Browse the collection and add the styles you wish to purchase to your basket, selecting your size carefully.
  2. Delivery details: Enter your full name and delivery address.
  3. Payment: Select your preferred payment method and complete the secure checkout.
  4. Order review: Review your order summary — including item prices (VAT included) and any applicable delivery costs — before confirming.
  5. Confirmation: By clicking "Complete order", you confirm your purchase and accept these Terms of Service.
  6. Order confirmation email: We will send you a confirmation email shortly after your order is placed. This email constitutes the formation of the contract between you and Tilann.

All orders are subject to availability and acceptance. We reserve the right to cancel any order and issue a full refund at our discretion.

3. Pricing and VAT

All prices displayed on tilann.co.uk include VAT at the applicable rate. We reserve the right to update prices at any time; however, the price shown at the time of your order confirmation will apply to that order.

Any delivery costs, where applicable, are displayed separately during the checkout process before you confirm your order.

4. Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

All transactions are processed securely through Shopify Payments, which is compliant with the Payment Card Industry Data Security Standard (PCI DSS). Tilann does not store or have access to your full card details at any point.

5. Product Availability

We do our best to keep product listings and size availability accurate. If a style or size becomes unavailable after your order has been confirmed, we will contact you by email and cancel the relevant item, issuing a full refund within 14 calendar days.

6. Intellectual Property

All content on tilann.co.uk — including product photography, lookbook imagery, text, logos, icons, and source code — is the property of Tilann or its licensors and is protected under applicable intellectual property law. You may not reproduce, distribute, or commercially exploit any content from this website without our prior written consent.

7. Acceptable Use

By using this website, you agree not to:

  • Use the site for any unlawful or fraudulent purpose.
  • Attempt unauthorised access to our systems or to data belonging to other users.
  • Transmit any malware, viruses, or harmful code.
  • Copy, sell, or commercially exploit any part of this website without our express permission.

8. Our Liability

Tilann will not be liable for any indirect, incidental, special, or consequential loss arising from your use of, or inability to use, this website — except where such loss results from our negligence or wilful misconduct. Our total liability to you shall not exceed the amount you paid for the order in question. Nothing in these terms limits your statutory consumer rights.

9. Complaints and Disputes

If you have a complaint, please contact us in the first instance at info@tilann.co.uk. We are committed to responding within 2 business days and to resolving all complaints fairly.

If we are unable to resolve your complaint to your satisfaction, you may seek assistance from:

  • Citizens Advice: free, impartial advice for consumers in the UK — www.citizensadvice.org.uk
  • Trading Standards: contact through your local council or via the Citizens Advice Consumer Helpline
  • Information Commissioner's Office (ICO): for complaints relating to the handling of your personal data — ico.org.uk

10. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from your use of this website or from a purchase made through it shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any statutory consumer rights you hold.